FAQs

Go to Emela.pk and find the product you want to order. if you are unable to find the product you may use the search bar to search it. After findinf cliick on “Add to Cart” button and than go to cart to proceed to checkout.

Your order will be delivered to you through a  Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order. For details  see our Shipping Policy.

You may cancel your order initially after placing order in few minutes from my orders. Later on you can ask to cancel the order if you want on the order verification call. If the order is shipped and on way you may return it when the shipment will reach you. For details about return read our Return Policy

For details about refunds see our refund policy

For Lahore your order will be delivered on the same day if ordered before 12 pm. Orders after 12 pm will be delivered next day. For other cities it will take 2 to 5 working days for your order to arrive at your doorstep.

For orders above 1000 delivery is free in Lahore.

Orders under 1000 will be charged 200 delivery fee.

Our system automatically calculates the delivery charges when order is placed.

If the service helpline is not working we have an extra line for emergency only. Contact: 0311-4602826 You can also mail us on [email protected] or [email protected]